Update on theft

Everyday I spend a minimum 2 hours on the phone with investigators, police, bank personnel and faceless people that want to run my life. The police department is rude and treats me as if I am a criminal. I get help from "loan councelors" that tell me to "just pay the bill" when I am calling them to tell them my bank account is frozen and I need to make some kind of arrangement so I don't fall behind. "Your pay check isn't frozen is it?" We are surrounded by idiots.

An example of how stupid I have become: I went to the bank to get something notarized. The idiot there-I don't want to mention any names ( PERLA ) starts to tell me that I am so confused that I don't know what I am talking about. After a few minutes of this I tell her I won't deal with her any more and to get the manager. As she walks away, she picked up her notary book but left the stamp on the table (which any one with a half a brain knows you aren't supposed to do!) I picked it up and put it in my purse then went to the lobby and sat and waited for the manager. Perla ran back a forth for 20 minutes looking under the desk and all around. When she went back upstairs I put the stamp behind her monitor. I went to her and told her where it was. She tells me-I knew you took it! I told her- "Of course I did-who else have you been so rude a shitty to this week? I wanted you to know what it feels like to lose something important" AS IF I AM SO STUPID TO NOT REALIZE THERE ARE CAMERAS EVERYWHERE!!!

Identity Theft

Below are copies of emails written to friends, family AND to any bank managers whose emails I was able to find.

 

 

FOR THE SECOND TIME IN A YEAR AND A HALF WE ARE VICTIMS OF IDENTITY THEFT.

 

AGAIN- SOMEONE HAS HACKED INTO OUR BANK AND OPENED ACCOUNTS WITH OUR INFORMATION. NOW ALL OUR FUNDS ARE ON HOLD. ALL MY PAYMENTS-MORTGAGE, INSURANCE, CAR ETC ARE BOUNCING AND IT WILL TAKE AT LEAST ANOTHER 3 MONTHS BEFORE ALL THE LATE CHARGES AND FEES AND BULLSHIT IS STRAIGHTENED OUT.

 

I AM NOT SENDING THIS OUT FOR PITY OR SYMPATHY- I AM SENDING THIS OUT TO BEG MY FRIENDS AND LOVED ONES TO PLEASE PLEASE PLEASE BE CAREFUL!!! IT IS BETTER TO HAVE "OTHERS" THINK OF YOU AS PARANOID THAN IT IS TO GO THROUGH THIS.

 

SHRED ALL YOUR PRIVATE PAPERS- IF YOU DO NOT HAVE A SHREDDER TEAR EVERYTHING UP (BILLS, BANK STATEMENTS- ANYTHING WITH ANY INFORMATION ON IT) AND THROW THE PIECES IN DIFFERENT TRASH BAGS SO THEY CAN NOT BE PUT TOGETHER.

DO NOT GIVE YOUR INFORMATION OUT TO ANYONE.

 

I DON'T KNOW HOW THEY GOT ME AGAIN BECAUSE I THOUGHT I WAS CAREFUL. EVIDENTLY NOT CAREFUL ENOUGH.

 

On 7/12/08 I went into the West Covina branch Wamu and was told I could not access my accounts because " I was overdrawn at the other bank" I told the teller I had no other dealings with any other bank and she told me "yes you do -it's here in my computer"

 

(In May 2007, our online banking was accessed by an offshore account. I was not notified and only found out after I tried to use my ATM card. My husband and I had to go in to the Montclair branch and close the accounts and reopen them-after we proved our identity etc. It took us over 3 months to correct late payments and bounced checks)

 

I told the teller on Saturday that I could not believe this was happening to us again! After several minutes of arguing she believed me enough to get a suppervisor. This supervisor called someone- I believe customer service- and then came back to me and told me to call some 800 number that was automated. I told her I could not wait 2 weeks for someone to get back to me. I wish I had taken their names.

 

I called the Montclair branch thinking that since they had helped before maybe they could help again. I spoke with Perla Mulgado. She said she would see what she could do-I told her I was on my way over.

 

Monday 7/13-I had to take off work and wait 2 hours in the Social Security office to get a validation letter. I tried to make a police report but could not because they want info from the bank but the bank would not give me any info unless there was a police report....I think you see where I am going with this. After several attempts I finally was able to make a preliminary report with promises to suppliment so the police can ultimately investigate. I spoke with the FTC and I was told that since the account has my SS number and MY name I must be allowed access to the information. I also put fraud alerts at all the credit agencies.

 

Tuesday 7/14- My husband and I went into the bank in Montclair to submit the paperwork and sat in the lobby for almost 2 hours before someone came to help us. The receptionist told us that the branch manager was on an important phone call and would help us after - unless the operations manager came in first. I realize she may have been busy but she took customers that arrived after we did and never once acknowledged our presence. The operations mgr finally came in and did tell us that several accounts were opened with Wamu! I need to know why the account was not flagged or monitored. The bank knows we were comprised before- how could someone anonymously open that many accounts in my name without question.

 

I spoke with the FBI. I was told from all the information I gave him it sounds "very likely that it is an inside job and someone is stealing the information and funneling it to different parties"

 

7/17/08 I went into the bank to have the paperwork notarized. Perla (how lucky I am!!)  I asked her why she did not tell me on Saturday that I had several accounts opened at Wamu. People person that she is- HA!- she tells me I did- you're just so confused that you don't know what you are talking about. Yes that went over well. 

Friends

I am blessed. I don't have a lot of friends but the ones I have are appreciated and loved and gifts from God. I consider myself lucky.

Stephanie is my daughter and my best friend. Sarcastic, witty, intelligent, funny quick with answers, and a pain in the ass. Her big brother Jaime is a year older and just as funny and smart and brilliant. He is now a Daddy and his daughter is his life. He will do everything possible to give her a good life and protect her from the world. She will wrap him around her little finger. Jamie has had it harder than Stephanie- he's been on his own for a while and his strength to survive is amazing

Other than Stephanie & Jaime- Danny is the only person that understands my brain. I can start a sentence in the middle and they'll pick up on what I want to say. I can laugh and be as sarcastic as I like and as off the wall as I want. And no judging. He's smart funny brilliant responsible. He has spent the last half of life taking care of his older sister, her daughter and his brother. He is resourceful-He is starting his own company: ePitre Solutions. I love him like a son and a very very good friend..

I don't remember life without Patsi. Her family and mine met when I was 2. Her parents became my Uncle Jack and my Aunt Clara. She is closer than family.

Khatoun is like a sister. She is kind and generous. She takes food and clothing to the homeless in downtown.  She is the epitome of Mother Earth. She hurt herself a few years ago running a day care center at USC and is in constant pain. I pray she feels better soon.

I have a really good friend who has just written a book- The Chipping Away of America. Although I haven't yet read the book- (I'm waiting for my signed copy!!!) I know it hits home. She knows what she is talking about because she thouroughly researches everything. June Cain Miller Henry has passion in her convictions and gets her point across. Sometimes that point is sharp and hurts but it's always on the mark! She is funny witty and knows what she is talking about. I love her dearly and am proud to call her a friend.

Denise: She is my Barbie doll friend. She is beautiful, bright, courageous and she is a true survivor. She was in a horrible accident some years ago - she was thrown from a vehicle driven by an idiot driving too fast and drunk. She broke her neck and was told she'd never walk again. Denise decided with God's help she would prove them all wrong and she did. Today she bicycles through the Napa Valley (150 miles) she runs her own advertising company  ( www.mooremediala.com) and promotes acts in Las Vegas.

Carmella works with me at Apollo Motors. She is the funniest person I have met in a long time. She has no shame and sometimes what comes out of her mouth even embarasses me!! I have only known her a short time but I know we'll be friends for many many years to come. I look forward to a stronger relationship with this woman. Her Granddaughter reminds me of mine. Little Miss Melani is the cutest smartest little girl. She comes in and Hey Miss Susie- How are you today? I could hug her forever!