Identity Theft

Below are copies of emails written to friends, family AND to any bank managers whose emails I was able to find.

 

 

FOR THE SECOND TIME IN A YEAR AND A HALF WE ARE VICTIMS OF IDENTITY THEFT.

 

AGAIN- SOMEONE HAS HACKED INTO OUR BANK AND OPENED ACCOUNTS WITH OUR INFORMATION. NOW ALL OUR FUNDS ARE ON HOLD. ALL MY PAYMENTS-MORTGAGE, INSURANCE, CAR ETC ARE BOUNCING AND IT WILL TAKE AT LEAST ANOTHER 3 MONTHS BEFORE ALL THE LATE CHARGES AND FEES AND BULLSHIT IS STRAIGHTENED OUT.

 

I AM NOT SENDING THIS OUT FOR PITY OR SYMPATHY- I AM SENDING THIS OUT TO BEG MY FRIENDS AND LOVED ONES TO PLEASE PLEASE PLEASE BE CAREFUL!!! IT IS BETTER TO HAVE "OTHERS" THINK OF YOU AS PARANOID THAN IT IS TO GO THROUGH THIS.

 

SHRED ALL YOUR PRIVATE PAPERS- IF YOU DO NOT HAVE A SHREDDER TEAR EVERYTHING UP (BILLS, BANK STATEMENTS- ANYTHING WITH ANY INFORMATION ON IT) AND THROW THE PIECES IN DIFFERENT TRASH BAGS SO THEY CAN NOT BE PUT TOGETHER.

DO NOT GIVE YOUR INFORMATION OUT TO ANYONE.

 

I DON'T KNOW HOW THEY GOT ME AGAIN BECAUSE I THOUGHT I WAS CAREFUL. EVIDENTLY NOT CAREFUL ENOUGH.

 

On 7/12/08 I went into the West Covina branch Wamu and was told I could not access my accounts because " I was overdrawn at the other bank" I told the teller I had no other dealings with any other bank and she told me "yes you do -it's here in my computer"

 

(In May 2007, our online banking was accessed by an offshore account. I was not notified and only found out after I tried to use my ATM card. My husband and I had to go in to the Montclair branch and close the accounts and reopen them-after we proved our identity etc. It took us over 3 months to correct late payments and bounced checks)

 

I told the teller on Saturday that I could not believe this was happening to us again! After several minutes of arguing she believed me enough to get a suppervisor. This supervisor called someone- I believe customer service- and then came back to me and told me to call some 800 number that was automated. I told her I could not wait 2 weeks for someone to get back to me. I wish I had taken their names.

 

I called the Montclair branch thinking that since they had helped before maybe they could help again. I spoke with Perla Mulgado. She said she would see what she could do-I told her I was on my way over.

 

Monday 7/13-I had to take off work and wait 2 hours in the Social Security office to get a validation letter. I tried to make a police report but could not because they want info from the bank but the bank would not give me any info unless there was a police report....I think you see where I am going with this. After several attempts I finally was able to make a preliminary report with promises to suppliment so the police can ultimately investigate. I spoke with the FTC and I was told that since the account has my SS number and MY name I must be allowed access to the information. I also put fraud alerts at all the credit agencies.

 

Tuesday 7/14- My husband and I went into the bank in Montclair to submit the paperwork and sat in the lobby for almost 2 hours before someone came to help us. The receptionist told us that the branch manager was on an important phone call and would help us after - unless the operations manager came in first. I realize she may have been busy but she took customers that arrived after we did and never once acknowledged our presence. The operations mgr finally came in and did tell us that several accounts were opened with Wamu! I need to know why the account was not flagged or monitored. The bank knows we were comprised before- how could someone anonymously open that many accounts in my name without question.

 

I spoke with the FBI. I was told from all the information I gave him it sounds "very likely that it is an inside job and someone is stealing the information and funneling it to different parties"

 

7/17/08 I went into the bank to have the paperwork notarized. Perla (how lucky I am!!)  I asked her why she did not tell me on Saturday that I had several accounts opened at Wamu. People person that she is- HA!- she tells me I did- you're just so confused that you don't know what you are talking about. Yes that went over well.